Support

Download the app for macOS or Windows and start tracking immediately — no sign-up or server setup required. For cloud sync and team access, create an account directly inside the app.

Yes — offline mode is completely free with no time limit. All data is stored locally on your device. Cloud features (sync, multiple users, cargo module) are free for the first year, then require a subscription.

Go to Settings → Sign in and create an account or log into an existing one. After that, all changes sync automatically across all your devices in real time.

In Settings → Team, click "Invite member" and enter their name and email. They'll receive a link with a temporary password. You can assign a role — Manager, Cashier, or Warehouse — each with its own permission set.

In the Cargo section, open a driver's card and tap "Driver login" — the app generates a QR code and invite code. The driver scans it in the Nookta Driver app. The same flow works for customers via the CRM section.

In Settings → Data you can export a full JSON backup. From reports and table views you can export to Excel and CSV. PDF reports are available directly in the Reports section.

When you cancel a cloud subscription, your data remains accessible for 90 days — enough time to export everything and switch to offline mode. Data stored locally on your device is never deleted.

All data is transmitted over encrypted connections (TLS). Cloud storage uses AES encryption at rest. Access is strictly limited — support staff can only see account metadata, never your business data. See our Privacy Policy for details.

Check your internet connection and the sync status in the app's status bar. If the status shows "Error", try signing out and back in. If the problem persists, contact us with a description of the error.